Sign Up For Auto-Renew Subscription and Save 8%

How to Sign Up

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Auto-Renew Subscriptions

Auto-Renew Subscriptions

Bird-delicious® Origins Wild Diet® now offers Auto-Renew Subscriptions to our customers, letting you save 8% on all products.

For every customer that completes checkout with a subscription product, a Customer Portal will be created that allows customers to access and manage their subscriptions. The Customer Portal can be accessed using a unique, hashed link that is sent to the customer by email.

Customers use their customer portal to update subscription information, add additional products, cancel subscriptions, and more.

Be sure to read our Auto-Renew Instructions so you understand how the program works.


AUTO-RENEW INSTRUCTIONS

AUTO RENEW INSTRUCTIONS (Subscription Customers)

Log in to customer account

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

Cancel a subscription

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.

Update billing information

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

Skip a delivery

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

 

 

 

 

Update shipping address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

You will be taken to a page where you can modify your shipping address fields.

Add a product to a subscription

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

Swap a Product

Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.

 

For illustrated instructions click on the link below.

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