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Privacy Policy

We protect you; we also protect ourselves. - We reserve the right to refuse service to anyone.

Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.

If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.


COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 3-5 weeks before your order ships.

We are doing our very best to keep up with production during this pandemic.

We are taking every precaution to protect your flock's food and get it produced in a safe & timely manner.

However, if our supply veins arehalted by the government there is little we can do.

If the government stops all shipments, there is nothing we can do.

All of us must exercise compassion and patience during this time.

*When we are asked to manage a customer's account a "Convenience Fee" will be charged

*If we make a refund due to customer cancellation we charge a 20% restocking charge

due to the fact our foods are handmade,

expensive human-grade ingredients purchased right before your bird's food is made to ensure freshness.

Passion Tree House LLC has a very simple Privacy Policy. We will respect your privacy and look after your information to the best of our ability. We won’t share it without your permission. For a detailed description please see below for the officially wording. (referred to hereinafter as “the websites”) are not configured to collect any personal information from your computer when browsing the website. This means that, unless you voluntarily and knowingly provide us with personal information, we will not know your name, your e-mail address, or any other information identifiable to you.


An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page, our servers log the user’s current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to any personal information about you. The website may also collect IP addresses for system administration and to report aggregate information to our advertisers.


As part of offering and providing customizable and personalized services, the website may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Certain features of the website require that you accept cookies in order to work properly.


If we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a purchase, we will ask you for information such as name, address, telephone number, e-mail address, credit card type, credit card number, expiration date to process your request. We may use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process your request. We may also ask you to fill out an on-line customer survey, to obtain your suggestions or comments about your use of our services, or for similar purposes. Providing this information is voluntary and it is used only for the purpose for which the information was collected and is not used for direct marketing or shared with other companies.


When we ask you for personal data, including your name, address and credit card data, it may or may not be transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser. If the information is transferred over SSL, it is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”


If you elect, we will occasionally contact you via e-mail and provide information about products and offerings that may be of interest to you.


We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our business operations may put in place additional measures that vary depending on the applicable legal requirements. We NEVER share your information with anyone outside our company. Your personal information is used only by us to fulfill your order(s).


Pacion Tree House LLC prohibits the sale or transfer of personal information to entities outside of Pacion Tree House LLC without your approval and giving you the opportunity to opt-out.



If you choose to leave this site via links to other sites, including those of advertisers,Pacion Tree House LLC is not responsible for the privacy policies or content of those sites, nor are we responsible for the cookies those sites use.



Pacion Tree House LLC will disclose personal information without your permission when required by law or in good faith belief if such action is necessary or desirable to comply with the law, protect or defend the rights or property ofPacion Tree House LLC, this site or its users.


Your Rights Under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.