We reserve the right to refuse service to anyone.
Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.
If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.
Title and risk of loss for any purchases pass to you upon our delivery to the carrier.
COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 3-5 weeks before your order ships.
We are doing our very best to keep up with production during this pandemic.
We are taking every precaution to protect your flock's food and get it produced in a safe & timely manner.
However, if our supply veins arehalted by the government there is little we can do.
If the government stops all shipments, there is nothing we can do.
All of us must exercise compassion and patience during this time.
*When we are asked to manage a customer's account a "Convenience Fee" will be charged
*If we make a refund due to customer cancellation we charge a 20% restocking chargedue to the fact our foods are handmade,expensive human-grade ingredients purchased right before your bird's food is made to ensure freshness.
"Absolutely no refunds, returns or exchanges after 90 days of purchase of any item sold on our site."
BirD-elicious! Origins Wild Diet® is committed to complying with legislation governing privacy of personal information by businesses. BirD-elicious! Origins Wild Diet® has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will be stored and managed by BirD-elicious! Origins Wild Diet® and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Non-Disparagement: For purposes of this Section, “disparage” shall mean any negative statements, reviews, comments, or feedback, whether written or oral, about our company Passion Tree House LLC, our brands BirD-elicious! Origins Wild Diet® in whole or in part, and all of our trademarked sub-brands, all owners and founders, as well as any and all associates of our company will not be made in any form and will include all oral, video, written or electronic communication, whether email, text message, use of Facebook, YouTube, Vimeo, Reddit,Yelp, LinkedIn, or similar, etc. as user of this website/purchaser of any of our products from this website or via mail or wire. Doing so may be cause for criminal and/or civil legal action.
BirD-elicious! Origins Wild Diet® prides itself on providing quality products and a high standard of service to its customers. All orders and purchases made through this store are subject to the Terms and Conditions outlined below.
Medical / Health Guarantees
Our company makes no health guarantees or claims in regards to your bird(s) with the use of our foods. We do not claim that our food is a "total and complete diet" for any bird and we suggest that you do offer additional fresh foods along with our foods to ensure a well-rounded and varied nutritional profile.
If you suspect your bird may have a medical problem we suggest you contact and set an appointment to have your pet examined and proper laboratory tests performed by your veterinarian. We are not licensed veterinarians and cannot answer medical questions concerning or regarding the medical issues surrounding and/or regarding your pet's medical health.
Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us, directly or indirectly via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.
Payment & Returns
Payments are accepted via nominated online payment gateways only.
You may use your credit/debit cards with our online payment gateways. We do not accept checks or money orders.
Please contact us via Machelle@TheBestBirdFood.com for more information regarding how to pay via check or money order.
No returns or exchanges for any reason due to you custom-commissioning us to produce your bird's food and the high health standards of our company.
By submitting your payment via website or individualized/custom invoices you are agreeing to all of the terms herein contained on this page.
By submitting your order you are commissioning us to custom-produce any bird food you have ordered.
You understand that your payment cannot be refunded for any reason once you have made payment.
KNOW YOUR RIGHTS AND THE LAW:
*By purchasing and/or placing your bird(s) on our feather destroyer's program you grant us Buyer's Indemnification and give us the right to use your testimonies and photographs of your bird(s) before, during and after purchasing any of our foods, toys and other items.
If you are enrolled in Auto Ship / Auto Pay and we do not receive your payment in the allotted time indicated on your invoice, or we cannot capture your payment via Auto Pay within the time allotted on your invoice your Auto Ship enrollment will be cancelled for the current and all future orders. Your primary funding source for your Auto Ship invoices must maintain a limit that will cover your scheduled Auto Ship invoices.
You understand that your payment cannot be refunded and goods cannot be returned for any reason once you have made payment. This policy is in place to protect the health of all companion birds, including yours. You also understand because our foods are handmade that your bird's food may require as long or longer than 2-3 weeks to ship to you, but in many cases ships within 7-14 days of the receipt of your payment. In the case of bulk orders a minimum of 6-8 weeks are required before we ship after we receive your payment and we may not ship for as long as 10-14 weeks depending on our production schedule. A bulk order is any order of 10 or more pounds of food. (*IF we should ever make a refund for extenuating circumstances a 20% restocking charge will apply since you are custom-commissiong us to make your bird's handmade food.)
Shipping & Handling
All orders are dispatched as soon as possible, subject to availability. Any shipping charges are a guide only, and are subject to change at the discretion of the nominated courier or shipping company. Our primary carrier is USPS Priority, however some International orders may ship USPS Standard due to excessive postage cost for Priority. International orders are charged upon submission of order. However, depending on the size of order you may be required to pay additional International shipping charges. You will be billed separately for any additional shipping charges. Your order will not ship until the additional shipping charges are paid in full. In addition, we are not responsible for any additional shipping costs, duties, taxes, VAT charges or customs charges incurred upon delivery of package to the customer's country. Customer agrees to pay all additional shipping, duties, taxes, VATs and/or customs incurred in the recipient's country.
If products are not available at time of order the item(s) will be placed on backorder and shipped as soon as they are available. No additional shipping charge will be applied; we pay the shipping for backorders. Standard domestic and international shipping and handling fees may apply. Shipping charges may be determined by total of goods purchased, packing size, weight and delivery location.
You also understand that your bird's food may require as long or longer than 2-7 days or longer before we ship to you. Orders placed on Friday, Saturday and Sunday may not ship until the following Monday or Tuesday. You also understand that your package may not be fully insured and we are not responsible for lost or stolen packages. Because we ship USPS Priority packages are automatically insured up to $50.00USD for domestic mail. If you would like your entire package insured beyond that amount (for items only) we suggest you choose the additional insurance offered on our site on each page of our most popular, major products.
Allow us to reiterate our shipping and return policies:
You understand that your payment cannot be refunded and goods cannot be returned for any reason once you have made payment; you have custom-commissioned us to produce your bird's food. Additionally, this policy is in place to protect the health of all companion birds, including yours. You also understand because our foods are handmade that your bird's food may require as long or longer than 2-3 weeks to ship to you, but in many cases ships within 2-7 days of the receipt of your payment. In the case of bulk orders a minimum of 6-8 weeks are required before we ship after we receive your payment and we may not ship for as long as 10-14 weeks depending on our production schedule. A bulk order is any order of 10 or more pounds of food. In cases of tracking numbers that indicate "Delivered" and you have not received your package contact USPS.com immediately. If they cannot find your package you can file a claim for up to the actual amount you paid up to $50.00, less the shipping.