We reserve the right to refuse service to anyone.
Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.
If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.
Title and risk of loss for any purchases pass to youupon our delivery to the carrier.
During the months of March, April & December 2020 we are gifting 1# of free Basic Bird to each order of 3# of food, or more purchased!
COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 3-5 weeks before your order ships.
We are doing our very best to keep up with production during this pandemic.
We are taking every precaution to protect your flock’s food and get it produced in a safe and timely manner.However, if our supply veins are halted by the government there is little we can do.If the government stops all shipments,there is nothing we can do.
All of us must exercise compassion and patience during this time.
For shipping, exchanges, refunds and returns visit:
Auto Ship Policies Effective Immediately
For those of you who are enrolled in our Auto Ship / Auto Pay program (does not apply to treats, snacks, single fruits, single seeds, single legumes, single nuts, single herbs, etc) our policies have changed.
In the past you could simply email me and change the number of pounds of food for any given month at the time of invoicing, as long as you did so before you paid your online invoice. Not so any longer.
The demand for our OWD foods is becoming increasingly difficult to fulfill as more and more bird-lovers decide to “feed their flocks really, really well” using our highly nutritious and pure species-specific convenience daily diet food. As a result, we are becoming too busy to add-on any given number of pounds to anyone’s monthly Auto Ship invoice at the drop of a hat. We can remove, but we can no longer add-on unless we receive one month’s advance notice.
Please, please be sure to email us at least one month in advance of your next Auto Ship invoice to add-on any amount of OWD daily diets: African Grey, Cockatiel, Cockatoo, Eclectus, Macaw, Birdie Brittle and/or Better Feathers.
- Register for Auto Ship / Auto Pay if you desire to purchase any of our OWD daily diets on a regular basis. This will save you money. You must create an account to join our auto ship subscription.
- You can set your auto ship subscription up for a variety of times frames. Most of the products on our website have a one-time or auto ship option when purchasing.
- Understand that any NEW Auto plans will begin ONE MONTH AFTER registration.
- Once you receive your invoice, OPEN IT and make sure all of the information on the invoice is correct. If we do not hear from you we will assume all info, including shipping address is correct and proceed to process your order after you make payment.
- Pay your Paypal invoice with Paypal or a credit or debit card within 4 days of receipt of invoice.
- Understand that your shipment will normally occur within 7-14 days AFTER we receive your payment.
- Make any changes at least ONE WEEK before you are to receive your next Auto Ship invoice.
- If you are buying in Bulk (the purchase of any OWD of 10 pounds or more), understand your Bulk order MUST be paid by check or money order if you wish to avoid paying Paypal fees. If you pay your Bulk invoice online with Paypal or a Credit or Debit card you will be billed payment processing fees. Your order will not ship until those fees are paid.
- All Bulk orders require at least 6-8 weeks after we receive your payment before shipping. Sometimes, depending on the volume of orders we are currently processing your bulk order may require as long as 10-14 weeks before shipment after we receive your payment.
- I am no longer offering nutritional consultations, or strings of questions free of charge. (This policy may not apply to you if you purchase at least $50.00 per month on a regular and consistent basis.) (Again, I encourage you to sign up for our EBCO Blogs and Forum) Booking a nutritional consultation with me is not currently an option due to the demands on my time. If I agree with anyone to provide a nutritional consultation my fees are $125.00 for one, in depth consultation via email. Consultations are available via email ONLY, no exceptions. Additional emails pertaining to that consultation are $10.00 PER EMAIL. All consultation fees must be paid in advance of the consultation and responses to additional questions. I reserve the right to deny nutritional consultations to anyone. This is due to the fact that I have encountered many “trolls” only attempting to harvest information from me, then plagiarizing it publicly or privately as their own information.
- We NO NOT make refunds or exchanges due to the high health standards of our facility. (*IF we should ever make a refund for extenuating circumstances a 20% restocking charge will apply since you are custom-commissiong us to make your bird’s handmade food.)