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Policy Updates

Here is a list of our latest updates in policies and guidelines. This material is also in other areas of our website. Click the button below to get answers to all your questions.


General Policies

We reserve the right to refuse service to anyone.

Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.

If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.

Title and risk of loss for any purchases pass to youupon our delivery to the carrier.

During the months of March, April & December 2020 we are gifting 1# of free Basic Bird to each order of 3# of food, or more purchased!

COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 3-5 weeks before your order ships.

We are doing our very best to keep up with production during this pandemic.

We are taking every precaution to protect your flock’s food and get it produced in a safe and timely manner.However, if our supply veins are halted by the government there is little we can do.If the government stops all shipments,there is nothing we can do.

All of us must exercise compassion and patience during this time.

For shipping, exchanges, refunds and returns visit:

https://thebestbirdfood.com/pages/your-questions-answered

 

Auto Ship Policies Effective Immediately

For those of you who are enrolled in our Auto Ship / Auto Pay program (does not apply to treats, snacks, single fruits, single seeds, single legumes, single nuts, single herbs, etc) our policies have changed.

In the past you could simply email me and change the number of pounds of food for any given month at the time of invoicing, as long as you did so before you paid your online invoice. Not so any longer.

The demand for our OWD foods is becoming increasingly difficult to fulfill as more and more bird-lovers decide to “feed their flocks really, really well” using our highly nutritious and pure species-specific convenience daily diet food. As a result, we are becoming too busy to add-on any given number of pounds to anyone’s monthly Auto Ship invoice at the drop of a hat. We can remove, but we can no longer add-on unless we receive one month’s advance notice.

Please, please be sure to email us at least one month in advance of your next Auto Ship invoice to add-on any amount of OWD daily diets: African Grey, Cockatiel, Cockatoo, Eclectus, Macaw, Birdie Brittle and/or Better Feathers.

Bullet Points:

  • Register for Auto Ship / Auto Pay if you desire to purchase any of our OWD daily diets on a regular basis. This will save you money. You must create an account to join our auto ship subscription.
  • You can set your auto ship subscription up for a variety of times frames. Most of the products on our website have a one-time or auto ship option when purchasing.
  • Understand that any NEW Auto plans will begin ONE MONTH AFTER registration.
  • Once you receive your invoice, OPEN IT and make sure all of the information on the invoice is correct. If we do not hear from you we will assume all info, including shipping address is correct and proceed to process your order after you make payment.
  • Pay your Paypal invoice with Paypal or a credit or debit card within 4 days of receipt of invoice.
  • Understand that your shipment will normally occur within 7-14 days AFTER we receive your payment.
  • Make any changes at least ONE WEEK before you are to receive your next Auto Ship invoice.
  • If you are buying in Bulk (the purchase of any OWD of 10 pounds or more), understand your Bulk order MUST be paid by check or money order if you wish to avoid paying Paypal fees. If you pay your Bulk invoice online with Paypal or a Credit or Debit card you will be billed payment processing fees. Your order will not ship until those fees are paid.
  • All Bulk orders require at least 6-8 weeks after we receive your payment before shipping. Sometimes, depending on the volume of orders we are currently processing your bulk order may require as long as 10-14 weeks before shipment after we receive your payment.
  • I am no longer offering nutritional consultations, or strings of questions free of charge. (This policy may not apply to you if you purchase at least $50.00 per month on a regular and consistent basis.) (Again, I encourage you to sign up for our EBCO Blogs and Forum) Booking a nutritional consultation with me is not currently an option due to the demands on my time. If I agree with anyone to provide a nutritional consultation my fees are $125.00 for one, in depth consultation via email. Consultations are available via email ONLY, no exceptions. Additional emails pertaining to that consultation are $10.00 PER EMAIL. All consultation fees must be paid in advance of the consultation and responses to additional questions. I reserve the right to deny nutritional consultations to anyone. This is due to the fact that I have encountered many “trolls” only attempting to harvest information from me, then plagiarizing it publicly or privately as their own information.
  • We NO NOT make refunds or exchanges due to the high health standards of our facility. (*IF we should ever make a refund for extenuating circumstances a 20% restocking charge will apply since you are custom-commissiong us to make your bird’s handmade food.)

 

 

Rescues & Sanctuaries...and Breeders

We do not offer additional discounts over the discounts we offer through our “Rewards” program and our “5% Auto- Renew Subscription” program.

If you are a 501c3 rescue, sanctuary or a breeder you may enroll in both our “Rewards” and our “5% Auto-Renew Subscription” programs to receive discounts on your purchases.

We seldom donate to 501c3’s due to the fact our own privately held Providence Exotic Bird Sanctuary is supported solely by the sales on our website.

 

Dietary Consultations

I have been offering all of my dietary consultations free of charge. I no longer have the time to consult. I am not offering consultations for pay at this time; I am just way too busy. However, if any one customer contacts me on regular basis for nutritional consults, asking one question and then other on a frequent basis, I will send a Paypal invoice for payment for my services. I can answer one or two short questions, but if the questions/answers continue over a period of time be advised you will receive a bill for my time and expertise. Please read my nutritional articles at: https://thebestbirdfood.com/pages/public-blogs.

Almost any nutritional question you may have is probably already answered, or soon to be via my blogs. If you have a specific topic you would like me to address, please feel free to email me at Machelle@TheBestBirdFood.com to make your request. I will do my best to research and write about the topic you requested information about as soon as I have time.

 

KNOW YOUR RIGHTS AND THE LAW:

https://www.consumer.ftc.gov/articles/0176-buyers-remorse-when-ftcs-cooling-rule-may-help

We do not like rules and regulations, unfortunately with increased demands on my time this is necessary so that our sanctuary and business flows easily and efficiently ensuring ALL of our customers are served correctly, equally and remain happy customers.

Thank you for understanding and accepting our policies.

 

Happy foraging!

 

 

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