We reserve the right to refuse service to anyone.
Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.
If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.
Title and risk of loss for any purchases pass to you upon our delivery to the carrier.
COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 4 to 8 weeks before your order ships.
We are doing our very best to keep up with production during this pandemic.
We are taking every precaution to protect your flock's food and get it produced in a safe & timely manner.
However, if our supply veins arehalted by the government there is little we can do.
If the government stops all shipments, there is nothing we can do.
All of us must exercise compassion and patience during this time.
We decided to do something about the Shipping Rate Increase! USPS has increased, and continues to increase shipping rates annually on all methods of shipping. Unfortunately these rates affect us in getting our raw supplies to us and shipping your orders to you. Now when you buy from us you will see *LOW, LOW FLAT RATE shipping on all orders large and small.*Applies to Domestic Shipping Only
SHIPPING NOTES
Due to our rapidly growing customer base "wait time" is apprx. 3-14 days after purchase, but may require up to 3-10 weeks on any amount ordered, again due to the high demand of our foods and the size of order placed: 16oz Single pkgs, Auto Ship, and Bulk orders. Orders placed on Friday, Saturday or Sunday may not ship until the following Monday or Tuesday.
If you order items other than our Origins Wild Diet foods within the same order those items will ship at the SAME time as your Origins Wild Diet food. Please take note of this when placing your order.
If you order multiple varieties of Origins Wild Diet your ship date will be the latest ship date listed for any particular food.
HOLIDAYS
During U.S. holidays shipments may be delayed by 5 to 7 days.
Change of Address or Any Other Important Personal Information:
You must notify us by email (orders@TheBestBirdFood.com) of any change of shipping address, email address or any other important personal information. Our shipping program automatically inserts customer's addresses. If you don't update your important information with us via email you may not receive your delivery on time, or at all! (Auto-Renew customers may access their account and change payment information at any time. We cannot do this for you.)
Alternatively, you can place your new address, or any other information (not payment info) in the "Notes" box at the end of checkout. Please type in BOLD letters any information you wish to have changed pertaining to your account (except payment info).
We are not responsible for lost packages due to the lack of notifying us, either by email or by placing your new information in the "Notes" box, of any change in your personal information.
Returns | Exchanges | Lost Packages | Damaged Shipments
NO returns or exchanges for any reason; you are custom-commissioning us to produce your bird's food. Additionally, we do not accept returns or exchanges due to the high health standards of our facility. (*IF we should ever make a refund for extenuating circumstances a 20% restocking charge will apply since you are custom-commissioning us to make your bird's handmade food.)
If you have allowed sufficient time (up to 5 days for U.S. domestic) for your package after receiving a shipping notice and you have not received your package, please use the tracking number provided to view the status of your delivery (Go to https://tools.usps.com/go/TrackConfirmAction_input and enter tracking number). If you receive a damaged package please do not contact us. We ship USPS Priority, therefore all packages are automatically insured up to $50.00 by USPS.com. However, if you purchased additional shipping insurance please DO contact us at orders@TheBestBirdFood.com and attach photos of your damaged package/goods. We will do our best to accommodate you. You will still need to file a claim with USPS.com here: https://www.usps.com/help/claims.htm. (This page also includes information regarding filing a claim for International orders.)
RUSH ORDERS
We can ship rush/express for the additional charge of $25.00 for handling and placing your order before our normal order que. You will also be required to pay the exact amount of USPS Priority Express for your address. This cost can vary depending on your global location. We will send you a custom invoice for charges associated with rush orders once you make the request.
INTERNATIONAL ORDERS
If you live outside the continental United States you will be contacted separately regarding your shipping charges. Your shipping is not free.
In addition to International Priority Shipping you will be expected to pay your country's duty/customs taxes.
We cannot guarantee your country will allow our products into the country. There is NO guarantee your country will allow our products to cross the border.
Many countries irradiate foods as they cross the border; this will harm you bird's food. Be sure to check with your customs office before ordering to ensure our products will be allowed to cross the border and that your package is not irradiated.
We accept no liability for packages shipped to International regions. No returns or refunds for any reason.
OVERWEIGHT / OVER-SIZED ITEMS
Some items on our website are heavier or larger than our shipping calculator can calculate weight for. Due to this we are required to calculate shipping AFTER you place your order using your unique zip code. We will be in touch with you regarding additional shipping costs if there are any. A separate "shipping invoice" may be sent to cover shipping of bulkier and/or heavy items. Thank you for understanding.
ADDITIONAL SHIPPING INSURANCE
The first $50 of your order is covered by USPS Priority. If you desire additional insurance on your order, please select one of the options provided. You can choose more than one option to cover the total cost of your order.
Example: If your order equals $750.00, you can choose both the $300 and $400 options and add them to your cart. With the first $50 automatically covered, by adding the $300 and $400 options, your order will be covered for $750.00.
If you elect not to purchase shipping insurance, The Best Bird Food can not be held responsible for any damages incurred during shipping.
AUTO-RENEW SUBSCRIPTION:
If you request us to manage your Subscription Auto-Renew account a nominal fee will be charged each time we access your account and update/manage it on your behalf. It's best to follow AR Instructions to perform your account updates personally: AR Instructions
Any other questions?
Please contact us at: orders@TheBestBirdFood.com
Thank you for your order.