Due to the artisanal, custom-commissioned, fresh, and handmade nature of our foods and toys, we do not issue any refunds or exchanges for any reason, ever.
Orders usually ship 3-7 business days after payment is received. However, in times of large volumes of orders, your order may not ship for 2-3 weeks. If you are placing a bulk order of 10 pounds or more, and due to the handmade nature of our foods, your order may require up to 10-12 weeks before shipment (usually ships within 2-3 weeks). If an order includes any of our handmade toys, your shipment may be delayed until the toy(s) are made and ready to ship.
Domestic Priority shipping includes insurance for damaged packages up to $100.00. If your order is valued over $100.00 and you wish to purchase insurance for your entire order, please email Orders@TheBestBirdFood.com right after you place your order.
If your order delivery is damaged, please submit a claim with USPS with the tracking number. USPS does not allow us to file a claim on your behalf. Learn more here: https://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_013.htm
International orders require higher amounts for shipping. The buyer pays this amount. If insurance is desired buyer must pay for insurance up to the total amount of their order. Please contact Orders@TheBestBirdFood.com. In some cases, the buyer may be required to pay more for shipping over the original amount charged by our website (i.e. - oversized or heavy items). Also, we are not responsible for any duties or taxes your country of origin may charge upon delivery and/or acceptance of the shipment. If delivery does not occur we are not responsible and the buyer assumes all loss and/or liability. We only re-ship an order returned to us by USPS as "non-deliverable" if the buyer pays for the shipping costs.