Auto Ship Policies Effective Immediately
We reserve the right to refuse service to anyone.
Placing fraudulent orders, filing disputes with your financial institution without trying to work issues out with our company, bullying, flaming, degrading, spreading rumors, false-negative reviews regarding our products, any of our colleagues, associates, members of our social media groups, associated rescues and sanctuaries will result in refusal of service.
If your order is cancelled immediately after you place it you have been banned from our site due to the above policy.
Title and risk of loss for any purchases pass to youupon our delivery to the carrier.
COVID-19 PRODUCTION & SHIPPING: Expect delays of as much or more of 3-5 weeks before your order ships.
We are doing our very best to keep up with production during this pandemic.
We are taking every precaution to protect your flock's food and get it produced in a safe & timely manner.However, if our supply veins arehalted by the government there is little we can do.If the government stops all shipments,there is nothing we can do.All of us must exercise compassion and patience during this time.
*When we are asked to manage a customer's account a "Convenience Fee" will be charged.
*If we make a refund due to customer cancellation we charge a 20% restocking chargedue to the fact our foods are handmade,expensive human-grade ingredients purchased right before your bird's food is made to ensure freshness.
"Absolutely no refunds, returns or exchanges after 90 days of purchase of any item sold on our site."
For shipping, exchanges, refunds and returns visit:
For those of you who are enrolled in our Auto Ship / Auto Pay program (does not apply to treats, snacks, single fruits, single seeds, single legumes, single nuts, single herbs, etc) our policies have changed.
In the past you could simply email me and change the number of pounds of food for any given month at the time of invoicing, as long as you did so before you paid your online invoice. Not so any longer.
The demand for our OWD foods is becoming increasingly difficult to fulfill as more and more bird-lovers decide to "feed their flocks really, really well" using our highly nutritious and pure species-specific convenience daily diet food. As a result, we are becoming too busy to add-on any given number of pounds to anyone’s monthly Auto Ship invoice at the drop of a hat. We can remove, but we can no longer add-on unless we receive one month’s advance notice.
Please, please be sure to email us at least one month in advance of your next Auto Ship invoice to add-on any amount of OWD daily diets: African Grey, Cockatiel, Cockatoo, Eclectus, Macaw, Birdie Brittle and/or Better Feathers.